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Dispatcher / Scheduler

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Job Summary:  Dispatch, schedule and close out calls while processing service requests, communicating with service technicians, and routing service calls in the most efficient manner possible.

Job Responsibilities

  • Provide Fast, Friendly and Courteous customer service to both internal and external customers
  • Communicate with technicians and other departments via email, text message and phone
  • Answer incoming calls, emails, and txt messages to close out calls for technicians
  • Maintain scheduled calls on the Acowin Dispatch board making sure that all calls are scheduled on the appropriate technician and update customers as needed of technicians ETA
  • Make outbound calls to schedule and confirm upcoming or completed appointments
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Schedule and coordinate planned service maintenance agreements
  • Other assigned duties as directed by management

Job Requirements

Education and Experience:

  • High school diploma or equivalent
  • 2-5 year experience in a customer service and/or dispatcher environment
  • Intermediate knowledge of concepts, practices, and procedures related to HVAC

Key Competencies:

  • Honesty and integrity
  • Excellent customer service skills
  • Ability to communicate empathy
  • Critical Thinking and Problem solving
  • Detail oriented
  • Adept learner
  • Able to multitask
  • Proven ability to process high volumes of work with great accuracy
  • Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
  • Knowledge of Acowin/TMS software is a plus
  • Excellent written and verbal communication skills
  • Ability to work in a fast pace environment

Physical Requirements:

  • Must be able to sit for long periods of time
  • Must be able to work varying shifts and possibly longer days in peak season

Job Post Date: 11/30/18

Valid Through: 6/30/19

Job Type: Full-time

Salary: $16.00 to $18.00 /hour

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Prices (HVAC)
Diagnostic Fee:
After Hours Diagnostic Fee:
Greens Comfort Club:
$210.00 or $17.50 monthly
Greens Comfort Club, OIL:
$240.00 or $20.00 monthly
Clean & Service:
Clean & Service OIL:
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for Customer Service
“Love Greens!!! We had a few different companies and quotes come to our home prior to bringing in Greens Energy. The difference was unbelievable, Jason (one of the technicians), arrived…” - John
“Wonderful same-day service! The tech, George, who came out was very knowledgeable, friendly and efficient. I couldn't have asked for better service. They had my AC working properly within 2…” - Pamela
“The technician Winston was great to work with. Recognized the machine was under warranty before replacing parts on the unit. Solved the problem efficiently and effectively.” - Cindy
“"I wanted to thank you for you and your crews professionalism. My daughter said the crew was outstanding . I had just about given up hope for ever having air…” - Dee Schwartz
| 5/5 Based on 1800+ Ratings & Reviews