Client Services Coordinator

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Greens Energy Services is looking to add a Client Services Coordinator to our award-winning team based in Orlando. The Client Services Coordinator is the liaison in customer service between our great customers and the experienced technicians that serve them.

Job Summary

Duties include:

  • Take incoming customer calls.
  • Schedule and coordinate all service calls as calls are received.
  • Create dispatch ticket for all service calls.
  • Update customer files as information is received from installation.
  • Type service contract proposals for new customers.
  • Maintain customer history files in database.
  • Happy calls / customer surveys/reviews after each service and install that is performed on a daily basis.
  • Identifies and potentially resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution
  • Recommends solutions to management by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
  • Take the extra mile to engage customers

Job Requirements

  • Associate or Bachelor degree (preferred)
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Benefits

  • Paid vacation and holiday
  • Healthcare benefits
  • 401(k) retirement account
  • Life insurance
  • Bonus and commission eligible

Job Post Date: 10/1/17

Valid Through: 12/31/17

Job Type: Full-time

Salary: $14.00 to $17.00 /hour

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